Dyeful
SALES COUNTRIES: United States 
CUSTOMER SERVICE E-MAIL: sales@dyeful.com
CUSTOMER SERVICE TELEPHONE: +1 346 458 2162
COMPANY ADDRESS: Google Maps
2878 Hampton Locust Grove Road, Locust Grove Georgia 30248, United States

At Dyeful, we are committed to providing fast, reliable, and transparent shipping for all orders across the United States and Canada. Below are the key details of our shipping process:

Shipping Destinations

We currently ship to the following countries:

• United States
  

Shipping Carriers

All orders are shipped via trusted courier partners:

• FedEx
  
  

• UPS
  

Shipping Costs

• United States: Free standard shipping on all orders.
  
  
  
  

No hidden fees – all costs are displayed clearly before you confirm your purchase.

Order Processing Time

• Orders are processed within 1–2 business days (Monday to Friday).
  
  

• Orders placed after 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles) or on weekends will be processed the following business day.
  

Estimated Delivery Time

• United States: 5–7 business days
  
  

Delivery timeframes may vary due to external factors such as carrier delays, weather, or customs processing.

Shipment Tracking

Once your order ships, you will receive a confirmation email with:

• Your tracking number
  
  

• The shipping carrier used
  
  

You can track your order any time using our Order Tracking Page.

Shipping Insurance

All packages are fully insured during transit. If your order arrives damaged or goes missing, please contact us immediately at sales@dyeful.com so we can resolve the issue promptly.

Right of Withdrawal – Return & Refund Policy

Dyeful
SALES COUNTRIES: United States & Canada
CUSTOMER SERVICE E-MAIL: sales@dyeful.com
CUSTOMER SERVICE TELEPHONE: +1 346 506 4664
COMPANY ADDRESS: Google Maps
 11727 Glenway Drive, Houston, Texas 77070, United States.

Return and Refund Conditions

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

If you would like to return your order, please contact us at sales@dyeful.com within the 30-day window. We will provide detailed instructions on how and where to send your return.

Return Costs

You, the customer, are responsible for return shipping costs.
Exception: If the item is defective or incorrect, Dyeful will cover the return shipping costs.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed within 10 business days
  
  

• Funds will be issued to your original payment method
  
  

Please note:

• Original shipping costs are non-refundable
  
  

• It may take additional time for your bank or credit card company to process and post the refund
  

Do You Charge a Restocking Fee?

No, we do not charge a restocking fee.

Return Conditions

We accept returns for:

• Items in original, unused condition, and
  
  

• Defective products
  
  

We do not accept returns if:

• Items show signs of use or wear
  
  

• Items are not in original condition or missing parts
  
  

• More than 30 days have passed since delivery
  

Damage During Shipping

If your item arrives damaged:

• Please document the damage upon delivery
  
  

• Notify us within 24 hours at sales@dyeful.com
  
  

• Include photos and a brief description of the damage
  
  

We will help process a shipping claim and arrange for a replacement or refund if necessary.

Do You Provide a Return Label?

We do not provide a return label by default.
However, for defective or incorrect items, a prepaid return label will be provided at no cost to you.

Delayed or Missing Refunds

If you haven’t received your refund:

1. Check your bank account
   
   

2. Contact your credit card provider
   
   

3. If the issue persists, reach out to us directly at sales@dyeful.com
   

Exchange Policy

We do not offer direct exchanges.
 If you are not satisfied with your item, please return it for a refund and place a new order.

Where Can I Return My Order?

All returns must be sent by mail.
We do not offer in-person or in-store returns.

Can I Change My Delivery Address?

Yes — if your order hasn’t been shipped yet, we can update your shipping address.
Please contact us within 24 hours of placing your order.

Cancellations

You can cancel your order free of charge before it has been shipped.
To cancel, please provide your order number and contact us within 24 hours of placing your order:

📧 Email: sales@dyeful.com
📞 Phone: +1 346 458 2162

Need Help?

If you have any questions about our return or refund policy, we’re happy to help.

Customer Service Hours:
Monday to Friday: 8:00 AM – 6:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)
Saturday and Sunday: 10:00 AM – 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)

We respond to all inquiries within 24 hours.